Big Improvements Tutoring helps children who are struggling K -12



0400 447 828

Parent FAQ

Frequently Asked Questions
–  Start Here

60 minutes… It seems to be the perfect amount of time for children to concentrate wholeheartedly without becoming tired or bored.

Depends on what your c­hild needs… Most children come once a week for an hour.  Some kids come twice a week or have a 2 hour session each week. About 85% of our students come once a week and that is perfect for them.

Of course! We’re happy to help out. Whatever your child needs is what we will do our best to help with. Naturally, we won’t do your child’s assignment for them, but we can help your child plan out what to put in their assignment and how to get started and keep on track.  It’s a great way for children to learn.

Because children love it!  Kids feel more comfortable in pairs than when they are alone. Years ago, we used to work one-on-one with children but the kids didn’t enjoy it.  We believe that one-on-one tutoring feels intimidating and creates too much pressure for most kids, particularly those who struggle.  Also, we don’t stick kids in old-style big groups of 4 or 5 like other tutoring places do, because we want to provide more personal attention to your child.  Learning is fun with a carefully-marched new friend.

Keep in mind that we are not the boring ‘traditional’ tutoring that most people imagine. We are fun, interactive, relevant and ‘hands-on’.  Most kids who cause grief at school absolutely love coming to tutoring so we are unlikely to experience poor behaviour that kids might do at school. If your child is struggling to focus at tutoring, we will try a few different things to help, and we will be honest and helpful with parents while we ‘tweak’ things.

We hope not! We really believe in what we do so we are confident that you will be delighted with your child’s tutoring. We’ll leave the term-based lock-in contracts for other tutoring places. (If your phone company cared as much as we did, they wouldn’t need a lock-in contract either.)

FAQ –  More Questions

Every time you pick up your child from tutoring, we encourage you to come in and have a quick chat with the tutor. That way we can show you what your child has been working on, what skills they are getting the hang of, and what is still tricky for your child.  That’s a lot of helpful feedback!

We can be flexible for you. If your child is sick, just send us a text message or email before the session, and let us know when a convenient time for a catch up session would be.  If it’s something like a school camp or a family holiday, we just ask for 5 days of notice.

No.  We tried that once and it simply did not work well for kids or families. We believe kids need a break on the holidays so they can recharge and be enthusiastic when they come to us during the school term.

FAQ –  Feeling Welcome & Settling In

One of us will meet you and your child at the door with a big, warm welcome. Together, the three of us (Child + Parent + Tutor) will gently look at your child’s strengths and weaknesses to identify the ‘gaps’ in your child’s skills. We’ll introduce your child to some other friendly students and a few of the caring tutors so your child feels right at home. We help your child enjoy their experience and look forward to their next session.

Your child comes to their regular afternoon tutoring sessions at the same time each week, waving goodbye to Mum or Dad. We work on the skills ‘gaps’ we identified in the first session. We try different approaches until we know what styles of learning are most comfortable. We can work from the plan we came up with in the first session, or if your child has school assignments they need help with, we can spend some time working on their schoolwork too. At the end of the session, parents come and get some feedback on how their child went.

Good question… How long is a piece of string?  Usually we see fairly fast improvements in children’s confidence (sometimes literally in a matter of weeks). Improving in academic skills takes longer. Most children experience academic improvements in the 6 or 12 or 18 months that follow. Most parents prefer us to be more focused on building skills than on short-term school results. Building skills for the long-term means that school results will generally follow.

FAQ –  Easy Payments

Most parents are paying fortnightly with convenient direct debit. If you want to pay for the full term at once that’s easy too – we can send you an email with a link to do that.

Not in the long term.  Sure, that approach might be cheaper each week, but you can expect us to get your child results in about half the time that the old way of doing things takes.  That’s why so many kids come to us from other places that just haven’t worked for them.

Why don’t you give separate tutoring homework?

It’s easy… You will receive an email from us. Simply click on the link in the email and fill in the online form.

Yes, when you fill in the online form, choose the credit card option.  You can pay for either the full-term or set up automatic fortnightly credit card payments (1.32% surcharge on credit card payments).

FAQ –  Flexible Scheduling for 10 Week School Terms

Here’s how we help:

  •         If your session falls on a public holiday or student-free day you can reschedule to another day or experience a double session on another week.
  •         Students in schools with shorter terms (i.e. 9 week instead of 10 week terms) can reschedule their week 10 session to earlier in the term when they feel the weight of exams/assignments (They’ll benefit from help when is it most appreciated).
  •         Senior and high school students who finish school early will have extra sessions to use when they are stressed with assignments (You can move lessons from Weeks 8, 9 or 10 to earlier in the term when they are most needed).
  •         If you can’t attend a session give us at least 5 days of notice and you can reschedule.

No. However many weeks of school are left in the school term is how many sessions we will arrange for you. You will only be charged for the sessions that you come for. Only students who have already been with us last term need to organise 10 sessions per term.