Privacy Policy - Big Improvements Tutoring | Maths, English Tutoring in Canberra

Big Improvements Privacy Policy

Last updated August 2024

Your Privacy Matters

We understand that your privacy is important to you. It’s important to us, too. We want to be open with you so you understand how we handle your personal information. On this page, you’ll find details about:

what we collect
why we collect it
how we use it
how we share it.

We encourage you to read this page, whether you want to fly through it or take in every word. If you have any questions, we’re always here to help. Just ask.

Privacy Policy for Our Tutoring Customers

Introduction

We are serious about protecting the privacy and security of our clients – the parents and guardians who entrust us with not only their children’s education but also their personal information. We understand the importance of privacy, especially in the context of online tutoring services. This Privacy Policy outlines the types of information we collect, how we use that information, and the steps we take to ensure its protection.

Information Collection

Personal Information

We collect personal information that you voluntarily provide to us when you register for our tutoring services. This may include:

Parent/guardian name and contact details (such as email address, phone number)
Student’s name, school grade, and subjects for tutoring
Billing and payment information

Usage Information

We may also collect non-personal data regarding your use of our services, such as session durations, frequented subjects, and feedback on our services.

Use of Information

The personal information you provide is used for the following purposes:

To create and manage your account with us.
To match your child with the most suitable tutors.
For billing and processing payments.
To communicate with you about your child’s progress, new services, and other updates related to our offerings.
To improve our services and user experience.

Sharing of Information

We do not sell or rent your personal information. We may share your information with third parties under the following circumstances:

With your consent, to our tutors to facilitate the tutoring process.
To service providers that perform certain functions or services on our behalf (such as processing credit card payments).
To comply with legal obligations or protect the rights and safety of our company, our customers, and the public.

Data Security

We employ a variety of security measures designed to protect the confidentiality of personal information. These include advanced encryption technology, secure servers, and strict access controls.

Access to Information

Parents and guardians have the right to access, update, or delete the information we hold about them or their child. If you would like to review or change the information in your account or terminate your account, you can:

With your consent, to our tutors to facilitate the tutoring process.
To service providers that perform certain functions or services on our behalf (such as processing credit card payments).
To comply with legal obligations or protect the rights and safety of our company, our customers, and the public.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Get In Touch

If you have any questions about this Privacy Policy, please contact us:

Email – info@bigimprovements.com.au
Phone – 02 6242 7725

We value your trust, and we strive to use your information with respect and care.

Thank you for choosing Big Improvements Tutoring for your child’s educational advancement.

BECOME A TUTOR

(02) 6242 7725