Big Improvements Tutoring helps children who are struggling K -12

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Canberra

0400 447 828

Sydney

0438 546 314

FAQs: Enrolment, Payments & Rescheduling

FAQs: Enrolment, Payments & Rescheduling

Starting part-way through a school term

Can my child start tutoring part-way through a term?

Yes! Absolutely. If your child needs help now, let’s not wait. However many weeks of the school term are left, that’s how many tutoring sessions we can book in.  (Obviously, that means you are not paying for the full-term, but just for the number of the sessions that your child will be experiencing.)

 

Payments & Direct Debit

How do I set up direct debit?

It’s easy… You will receive an email from us. Simply click on the link in the email and fill in the online form.

 

Do we pay fortnightly or for the full term at once?Aspergers Canberra

Most parents are paying fortnightly but if you want to pay for the full term at one time to get it out of the way, we can send you an email with the link to do that. Just tell us and we’ll send you what you need.

 

Can I still pay by credit card?

Yes, when you fill in the online form, choose the credit card option.  You can pay for either the full-term or set up automatic fortnightly credit card payments (1.32% surcharge on credit card payments).

 

 

10 Sessions Each School Term (with flexible scheduling)

How do the 10 week term / sessions work?

Like this:

  • If your session falls on a public holiday or student-free day you can reschedule to another day that week or experience a double session the following week.
  • Students in schools with shorter terms (i.e. 9 week instead of 10 week terms) can reschedule their week 10 session to earlier in the term when they feel the weight of exams/assignments (They’ll benefit from help when is it most appreciated).
  • Senior and high school students, who finish school early will have extra sessions to use when they are stressed with assignments. You can move lessons from Weeks 8, 9 or 10 to earlier in the term when it is most needed.
  • If you can’t attend a session give us at least 5 days of notice and you can arrange extra sessions earlier or later in the term.

 

Why do 10 sessions per term if re-enrolling at start of term:

Why? Because it’s a great way to help your child:

  • Every child does 10 sessions, and parents can choose exactly when they’d like those sessions.
  • Parents get the simplified direct debit that they’ve wanted,
  • Children get all of their 10 sessions instead of missing out and it keeps your child in the routine of getting all their sessions every week despite public holidays, student free days at school, camps, or early school holidays. (The routine works, just like other sports or organised activities).
  • Helps us keep fees low for families because it simplifies our organising for you.

 

What if we just started tutoring, but it’s already part-way through the term? Do we pay for the whole term?

No. However many weeks of school are left in the school term is how many sessions we will arrange for you. You will only be charged for the sessions that you come for. Only students who have already been with us last term need to organise 10 sessions per term.

 

Can I just send my child for less than 10 sessions and not be charged?

Yes if you are joining us part-way through a term. However, for students who have been with us last term, your child will have 10 sessions per term.  The flexibility is that parents get to choose when those 10 sessions happen.  It means your child gets all the help they need, when they need it most.

 

Rescheduling & Moving Session Times

When my child is sick, are we able to arrange a catch up session at less than 5 days of notice?

Yes. Nobody can predict sickness 5 days ahead, so call us or email us and let us know when would be a good time for a catch up session. As long as you have told us before the session starts, we are happy to arrange a catch up session that suits you.

What if there are public holidays, student-free-days or a shorter school term?

What if my child’s first day back to tutoring falls on a public holiday… How do I reschedule that?

For students coming on Mondays or Tuesdays before school goes back, you will be rescheduling that session to another time. That way your child won’t miss out on their session and they still get 10 sessions during the term.

 

Why are we rescheduling around holidays to ensure every child receives 10 sessions?

It’s still flexible for parents and kids won’t miss out out due to public holidays.  Plus it keeps things simple to ensure that fees don’t rise this term for parents.  Everybody wins.

 

My Year 12 child will want to reschedule the last 2-3 weeks of tutoring to earlier in the term during exam time. How do we arrange that?

Simply send us an email or give us a call to arrange dates for your child to either have double sessions or 2 individual sessions in those weeks. We can tell you approximately when exam weeks happen. We just need a minimum of 5 days of notice.

 

How can I reschedule sessions when I’m not even sure what is happening next term (camps, sporting commitments etc)?

No worries. Let’s book the times and dates that are most likely to work, and if things change for you, just give 5 days of notice to reschedule sessions. We know when the peak times are going to be for your child’s workload, so let’s book in around those weeks.

Worthwhile School

“Since our son has been going to Big Improvements Tutoring, he is enjoying his learning more. He is looking forward…

– S.B, Mother of a Year 6 boy

5.0
2016-03-14T15:19:08+00:00

– S.B, Mother of a Year 6 boy

“Since our son has been going to Big Improvements Tutoring, he is enjoying his learning more. He is looking forward to his lessons and his confidence has improved a lot.”

Positive Impact

“Since our son has been going to Big Improvements Tutoring, he is enjoying his learning more. He is looking forward…

– S.B, Mother of a Year 6 boy

5.0
2016-03-14T15:19:18+00:00

– S.B, Mother of a Year 6 boy

“Since our son has been going to Big Improvements Tutoring, he is enjoying his learning more. He is looking forward to his lessons and his confidence has improved a lot.”
5.0
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