Our tutoring helps kids get ‘back on track’ in Maths, English and other subjects (K-12). We’ve tutored 1500+ children in Canberra and Sydney… and we’d love to meet you!
Big Improvements Tutoring helps children who are struggling K -12
Can my child start tutoring part-way through a term?
Yes! Absolutely. If your child needs help now, let’s not wait. However many weeks of the school term are left, that’s how many tutoring sessions we can book in. (Obviously, that means you are not paying for the full-term, but just for the number of the sessions that your child will be experiencing.)
How do I set up direct debit?
It’s easy… You will receive an email from us. Simply click on the link in the email and fill in the online form.
Do we pay fortnightly or for the full term at once?
Most parents are paying fortnightly but if you want to pay for the full term at one time to get it out of the way, we can send you an email with the link to do that. Just tell us and we’ll send you what you need.
Can I still pay by credit card?
Yes, when you fill in the online form, choose the credit card option. You can pay for either the full-term or set up automatic fortnightly credit card payments (1.32% surcharge on credit card payments).
How do the 10 week term / sessions work?
Why do 10 sessions per term if re-enrolling at start of term:
Why? Because it’s a great way to help your child:
What if we just started tutoring, but it’s already part-way through the term? Do we pay for the whole term?
No. However many weeks of school are left in the school term is how many sessions we will arrange for you. You will only be charged for the sessions that you come for. Only students who have already been with us last term need to organise 10 sessions per term.
Can I just send my child for less than 10 sessions and not be charged?
Yes if you are joining us part-way through a term. However, for students who have been with us last term, your child will have 10 sessions per term. The flexibility is that parents get to choose when those 10 sessions happen. It means your child gets all the help they need, when they need it most.
When my child is sick, are we able to arrange a catch up session at less than 5 days of notice?
Yes. Nobody can predict sickness 5 days ahead, so call us or email us and let us know when would be a good time for a catch up session. As long as you have told us before the session starts, we are happy to arrange a catch up session that suits you.
What if there are public holidays, student-free-days or a shorter school term?
What if my child’s first day back to tutoring falls on a public holiday… How do I reschedule that?
For students coming on Mondays or Tuesdays before school goes back, you will be rescheduling that session to another time. That way your child won’t miss out on their session and they still get 10 sessions during the term.
Why are we rescheduling around holidays to ensure every child receives 10 sessions?
It’s still flexible for parents and kids won’t miss out out due to public holidays. Plus it keeps things simple to ensure that fees don’t rise this term for parents. Everybody wins.
My Year 12 child will want to reschedule the last 2-3 weeks of tutoring to earlier in the term during exam time. How do we arrange that?
Simply send us an email or give us a call to arrange dates for your child to either have double sessions or 2 individual sessions in those weeks. We can tell you approximately when exam weeks happen. We just need a minimum of 5 days of notice.
How can I reschedule sessions when I’m not even sure what is happening next term (camps, sporting commitments etc)?
No worries. Let’s book the times and dates that are most likely to work, and if things change for you, just give 5 days of notice to reschedule sessions. We know when the peak times are going to be for your child’s workload, so let’s book in around those weeks.